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Reports

Connectivity outlook report

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What matters for connected public transport

Connected public transport is moving cities toward a smarter and more sustainable future. With more and more citizens expecting to stay in touch and be productive on the move. This report highlights what passengers expect from public transport systems. And what affects their transport-related decisions.

What passengers want

The lessons from 2021 are still relevant today with feedback from public transport passengers in New York, Sydney, Toronto, Hong Kong and London.

Safety and cleanliness

Top expectations in the wake of the COVID-19 pandemic. Surpassing reliability and timeliness for the first time.

Seamless connectivity

Passengers want consistent connectivity and technology to shape and enhance their transport experience. Bolstered by data, Internet of Things (IoT) and Artificial Intelligence (AI).

Future ready infrastructure

Passengers recognise the crucial role of transport networks in enabling connectivity across cities and support government spending on advanced communications infrastructure.

Digital experiences

Public transport users want better technologies that enhance their trips. From mobile apps to predictive travel planning and intelligent wayfinding.

Download the report